1. What is Artfull?
Artfull is an online platform where you can discover, purchase, and customize artist-driven products. We collaborate with talented artists to offer a wide range of unique items, from wall art to apparel, that reflect individual creativity and style.
2. How do I place an order?
Placing an order on Artfull is easy! Simply browse our collections, choose your desired product and size, and if applicable, upload your custom image. Add the item to your cart and follow the checkout process.
3. Do you offer international shipping?
Yes, we ship to various countries worldwide. Shipping costs and delivery times vary depending on your location, and all prices are displayed in USD. International orders may also be subject to additional customs or duties based on your country’s policies.
4. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
5. What is your return policy?
We accept returns within 30 days of the delivery date for items that are unused and in their original packaging. Please note that some items, such as personalized or final sale products, may not be eligible for returns.
6. Can I customize a product?
Yes! We offer a custom upload feature where you can select a product, choose a size, and upload your own image or design for a personalized creation.
7. How are the artists compensated?
Each purchase directly supports the artists who created the designs. A portion of every sale goes to the respective artist, helping them continue to create and share their work.
8. What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Additional options may be available depending on your location.
9. Can I change or cancel my order after placing it?
Orders can only be changed or canceled within one hour of placement. After that, the order will be processed, and we will be unable to make further adjustments.
10. How do I qualify for a discount?
We occasionally offer discounts via promotional codes or pop-up offers. Sign up for our newsletter or keep an eye on the site for available promotions.
